FAQs
You can cancel a backordered item before it ships by following these steps:
- Go to My Account → Order Status
- Open the order that contains the backordered item
- Click Cancel Order
- Select the backordered size or item you want to cancel
- Click Cancel Selected and confirm
Important notes:
Only backordered or unshipped items can be canceled
Items that have already shipped can’t be canceled
Other items in the order will continue to ship as planned
If the item has already shipped, you’ll need to request a return after delivery.
We fulfill from the closest warehouses with inventory to get your order to you faster. You may receive multiple shipments and tracking numbers for a single wholesale order when items ship from different locations.
You can cancel qualifying line items before they ship from your My Account → Order Status page. Already-shipped units cannot be canceled and may be eligible for a return instead.
Part of your order has left our warehouse while other items are still processing, on backorder, or scheduled to ship separately. Track each shipment from Order Status.
When inventory is unavailable, you can opt in for notifications for the items and sizes you need. Alerts are emailed when products are back in stock or available for your account.
Wholesale pricing reflects case packs and tiered volume breaks shown on the product detail page and in your cart. Your account may have additional agreement pricing confirmed by your representative.